No. All products sold are strictly for laboratory research and in-vitro testing. They are not intended for human or veterinary use under any circumstances.
Do I need a prescription to order?
No. Because these compounds are sold strictly as research chemicals and not as drugs or supplements, a prescription is not required. However, by purchasing, you represent that you are a qualified researcher or laboratory professional.
Can you provide advice on protocols or "cycles"?
No. We cannot and will not provide any information regarding human administration, dosage, or usage protocols. Any inquiry of this nature will be disregarded to maintain our compliance with research standards.
Why is my product a powder and not a liquid?
No. We cannot and will not provide any information regarding human administration, dosage, or usage protocols. Any inquiry of this nature will be disregarded to maintain our compliance with research standards.
What is the "puck" or "cake" at the bottom of the vial?
This is the lyophilized peptide cake. It is perfectly normal for the cake to crack, shift, or appear as smaller fragments during shipping; this does not impact the chemical integrity or quality of the compound.
How should I store my peptides?
Lyophilized (powder) vials should be stored in a cool, dark place. For long-term stability, we recommend refrigeration or freezing. Once reconstituted, the solution must be refrigerated and used within 28 days for optimal results.
Do you provide Certificates of Analysis (COAs)?
Yes. Transparency is a core value. Every batch is third-party tested to verify purity and sequence identity, ensuring you receive the highest quality research reagents.
How do I pay for my order?
Yes. Transparency is a core value. Every batch is third-party tested to verify purity and sequence identity, ensuring you receive the highest quality research reagents.
When will my order ship after payment?
Orders are typically processed and dispatched within 24–48 hours of payment confirmation (excluding weekends and holidays). You will receive an automated notification once your "Research Supply" has been shipped.
How long does shipping take?
Most orders arrive within 2–5 business days via Canada Post Xpresspost or equivalent courier services.
Where do you ship from?
All orders are shipped domestically from within Canada. This ensures our Canadian researchers face zero customs delays, duties, or seizures.
Is the packaging discreet?
Yes. All orders are shipped in plain, unmarked packaging. There is no mention of "peptides," "chemicals," or the specific contents on the exterior of the package.
Is tracking available?
Yes. Once your order is dispatched, a tracking number will be sent to your registered email. Please allow up to 24 hours for carrier systems to update the initial status.
What is your refund and return policy?
Due to the sensitive nature of these research compounds and the requirement to maintain a sterile, climate-controlled chain of custody, all sales are final. We cannot accept returns as we cannot verify the product’s integrity once it has left our facility.
What if I provided an incorrect shipping address?
Accuracy is the responsibility of the researcher. If a package is returned to us due to an incorrect address provided at checkout, the customer will be responsible for the return shipping charges and the cost of the secondary shipment.
